BEGIN:VCALENDAR VERSION:2.0 PRODID:icalendar-ruby CALSCALE:GREGORIAN BEGIN:VEVENT DTSTAMP:20240328T085902Z UID:26ce2e2e-0db5-40e5-82fb-14098d3d3522 DTSTART:20210309T083000 DTEND:20210310T083000 CLASS:PRIVATE DESCRIPTION:
This hands-on seminar will help you with creating and following effective Standard Operating Pro cedures (SOP) to streamline your business and achieve compliance. This sem inar will show you how to describe all the tasks that are essential for yo ur business success\, how to do these tasks\, and who is responsible for t he tasks listed.
\n\nSpecific benefits include:
\n\nRe duced learning curve/training time for new employees
\n\nWh en someone is new on the job\, your well-written and researched SOP can be a lifeline to them to be able to know how things work. For instance\, you can ask your new employee to make all the arrangements for you to organiz e and attend a workshop in another city. By referring to the SOP\, your ne w employee will know exactly which travel agency you use with their contac t details\, which type of car to hire/service to use\, how many quotes to get regarding the venue\, how to communicate with the workshop delegates\, etc. without having to ask you about it all. It&rsquo\;s a great time-sav er and confidence booster for the new employee.
\n\nEnsured business continuity
\n\nWhen a key staff member is on leave or not in the office for some reason\, work does not have to stand still. By referring to the SOP someone else can take over the urgent tasks and d o them correctly the first time.
\n\nStandardized processes< /strong>
\n\nThe SOP makes it easy to find out what policies and pro cedures are in place to handle repetitive situations/tasks.
\n\nA good SOP wi ll include the organogram of the business\, as well as have a short job de scription and contact details for each staff member. If you need to delega te a certain task\, you can see at a glance who will be able to help you o r advise you. You can stop micromanaging\, as it is clear who is responsib le for what.
\n\nEnsure that your clients are getting the be st possible experience with you
\n\nBecause there is a stan dard way of dealing with client queries\, refunds\, promotions\, follow-up etc.\, you can make sure that each client is treated fairly and equally\, enhancing their interactions with you. You thus provide the best possible client service.
\n\nA SOP is a living document\, which is subject t o change. (It is good to review it quarterly). It is therefore useful to h ave it in electronic format on a web-based collaborative system so that al l employees have access to the latest version.
\n\nDo you need to pu t together a clear and straightforward SOP\, compiled in simple language t o convey practical information. Your business will thank you for it!
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\n\nWhy would I want SOPs?
\ nWhat will they do for me?
\nHow SOPs fit in with laws and regulations
\nHow to organ ize the SOP writing effort
\nSteps to developing an SOP
\nPresenting the SOP
\nEdu cate employees about the new SOP
\nControl procedura l shift
\nSet up an evaluation and review method for continuous SOP improvement
\n\nVP of IT
\nDirector of IT
\nQuality Managers
\nProject Managers (for CSV / IT)
\nValidation Specialists
\nDatabase Administrators
\nSyste m Administrators
\nDirectors / Senior Directors of D iscovery
\nDirectors / Senior Directors of Developme nt
\nDirectors / Senior Directors of Commercializati on
\nDocument Managers
\nTrain ing Managers
\nRegulators
\nVe ndors
\nSuppliers
\nOutsource Service Providers
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