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Writing Effective SOPs: The First and the Most Important Step Toward Systemizing your Business
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This hands-on seminar will help you with creating and following effective Standard Operating Procedures (SOP) to streamline your business and achieve compliance. This seminar will show you how to describe all the tasks that are essential for your business success, how to do these tasks, and who is responsible for the tasks listed.
Specific benefits include:
Reduced learning curve/training time for new employees
When someone is new on the job, your well-written and researched SOP can be a lifeline to them to be able to know how things work. For instance, you can ask your new employee to make all the arrangements for you to organize and attend a workshop in another city. By referring to the SOP, your new employee will know exactly which travel agency you use with their contact details, which type of car to hire/service to use, how many quotes to get regarding the venue, how to communicate with the workshop delegates, etc. without having to ask you about it all. It’s a great time-saver and confidence booster for the new employee.
Ensured business continuity
When a key staff member is on leave or not in the office for some reason, work does not have to stand still. By referring to the SOP someone else can take over the urgent tasks and do them correctly the first time.
The SOP makes it easy to find out what policies and procedures are in place to handle repetitive situations/tasks.
Delegating tasks becomes a no-brainer
A good SOP will include the organogram of the business, as well as have a short job description and contact details for each staff member. If you need to delegate a certain task, you can see at a glance who will be able to help you or advise you. You can stop micromanaging, as it is clear who is responsible for what.
Ensure that your clients are getting the best possible experience with you
Because there is a standard way of dealing with client queries, refunds, promotions, follow-up etc., you can make sure that each client is treated fairly and equally, enhancing their interactions with you. You thus provide the best possible client service.
A SOP is a living document, which is subject to change. (It is good to review it quarterly). It is therefore useful to have it in electronic format on a web-based collaborative system so that all employees have access to the latest version.
Do you need to put together a clear and straightforward SOP, compiled in simple language to convey practical information. Your business will thank you for it!
At The End Of The Seminar Attendees Will Learn
Why would I want SOPs?
What will they do for me?
How SOPs fit in with laws and regulations
How to organize the SOP writing effort
Steps to developing an SOP
Presenting the SOP
Educate employees about the new SOP
Control procedural shift
Set up an evaluation and review method for continuous SOP improvement
Who Should Attend:
VP of IT
Director of IT
Project Managers (for CSV / IT)
Directors / Senior Directors of Discovery
Directors / Senior Directors of Development
Directors / Senior Directors of Commercialization
Outsource Service Providers
Module 1: Introduction (90 minutes)
- High Level Writing Effective SOPs
- What is an SOP
- Document Hierarchies
- When to have an SOP
- What the SOP should say
- Where to put the output
- Who writes SOPs
- Document a stable process
- Exercise – creating an SOP
Module 5: Writing, Reviewing, Approving and Posting (90 minutes)
- Mapping a new process
- The SOP template
- SOP Review & Approval
- Posting: Setting up for Success
- Deviations from Controlled Procedures
- Active SOP Maintenance
- Finding SOPs
- Training on SOPs
- Department Managed Documents
- Where to start writing an SOP
- SOPs during mergers and acquisitions
- Controlled glossaries
- Writing & Managing Effective SOPs
Angela Bazigos.CEO of Touchstone Technologies Inc. She has 40 years of experience in the Life Sciences & Healthcare Industries.
(Contact us : 844-267-7299 | 954-947-5671
Don't wait. Register TODAY or Email US [email protected]
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