Boston Professional Events List


Writing Effective SOPs: The First and the Most Important Step Toward Systemizing your Business


Date
Mar 07, 2019 - 08:30 AM - Mar 08, 04:00 PM
Organizer
WCS
Location
Hilton Garden InnSan Francisco Airport / Burlingame 765 Airport Blvd.,

Burlingame,
CA ,
US,
ZIP: 94010
Phone:  844-267-7299 | 954-947-5671  

Overview

This hands-on seminar will help you with creating and following effective Standard Operating Procedures (SOP) to streamline your business and achieve compliance. This seminar will show you how to describe all the tasks that are essential for your business success, how to do these tasks, and who is responsible for the tasks listed.

Specific benefits include:

Reduced learning curve/training time for new employees

When someone is new on the job, your well-written and researched SOP can be a lifeline to them to be able to know how things work. For instance, you can ask your new employee to make all the arrangements for you to organize and attend a workshop in another city. By referring to the SOP, your new employee will know exactly which travel agency you use with their contact details, which type of car to hire/service to use, how many quotes to get regarding the venue, how to communicate with the workshop delegates, etc. without having to ask you about it all. It’s a great time-saver and confidence booster for the new employee.

Ensured business continuity

When a key staff member is on leave or not in the office for some reason, work does not have to stand still. By referring to the SOP someone else can take over the urgent tasks and do them correctly the first time.

Standardized processes

The SOP makes it easy to find out what policies and procedures are in place to handle repetitive situations/tasks.

Delegating tasks becomes a no-brainer

A good SOP will include the organogram of the business, as well as have a short job description and contact details for each staff member. If you need to delegate a certain task, you can see at a glance who will be able to help you or advise you. You can stop micromanaging, as it is clear who is responsible for what.

Ensure that your clients are getting the best possible experience with you

Because there is a standard way of dealing with client queries, refunds, promotions, follow-up etc., you can make sure that each client is treated fairly and equally, enhancing their interactions with you. You thus provide the best possible client service.

A SOP is a living document, which is subject to change. (It is good to review it quarterly). It is therefore useful to have it in electronic format on a web-based collaborative system so that all employees have access to the latest version.

Do you need to put together a clear and straightforward SOP, compiled in simple language to convey practical information. Your business will thank you for it!


 

At The End Of The Seminar Attendees Will Learn

  • Why would I want SOPs?

  • What will they do for me?

  • How SOPs fit in with laws and regulations

  • How to organize the SOP writing effort

  • Steps to developing an SOP

  • Presenting the SOP

  • Educate employees about the new SOP

  • Control procedural shift

  • Set up an evaluation and review method for continuous SOP improvement

     

    Who Should Attend:

  • VP of IT

  • Director of IT

  • Quality Managers

  • Project Managers (for CSV / IT)

  • Validation Specialists

  • Database Administrators

  • System Administrators

  • Directors / Senior Directors of Discovery

  • Directors / Senior Directors of Development

  • Directors / Senior Directors of Commercialization

  • Document Managers

  • Training Managers

  • Regulators

  • Vendors

  • Suppliers

  • Outsource Service Providers



Agenda


Agenda

Day One
Module 1: Introduction (90 minutes)
  • Introductions
  • High Level Writing Effective SOPs
Module 2: Founding Principles (90 minutes)
  • What is an SOP
  • Document Hierarchies
  • When to have an SOP
Module 3: Founding Principles (cont’d) (90 minutes)
  • What the SOP should say
  • Where to put the output
Module 4: Writing, Reviewing, Approving and Posting (90 minutes)
  • Who writes SOPs
  • Document a stable process
  • Exercise – creating an SOP

     
Day Two
Module 5: Writing, Reviewing, Approving and Posting (90 minutes)
  • Mapping a new process
  • The SOP template
  • SOP Review & Approval
  • Posting: Setting up for Success
Module 6: Maintaining SOPs: Maintaining Compliance (90 minutes)
  • Deviations from Controlled Procedures
  • Active SOP Maintenance
Module 7: Helping Staff Follow SOPs (90 minutes)
  • Finding SOPs
  • Training on SOPs
  • Department Managed Documents
Module 8: Additional Topics (60 minutes)
  • Where to start writing an SOP
  • SOPs during mergers and acquisitions
  • Controlled glossaries
Quiz: Jeopardy!!!! (30 minutes)
  • Writing & Managing Effective SOPs


Speaker Details


Speaker Profile


Angela Bazigos.CEO of Touchstone Technologies Inc. She has 40 years of experience in the Life Sciences & Healthcare Industries. 

Wcs Seminars
Registration Details
(Contact us : 844-267-7299 | 954-947-5671  
Don't wait. Register TODAY or  Email  US [email protected]

Event Categories
Keywords: pharmaceutical




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