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Live Webinar Workplace Conflict: How to Handle Disagreements, Difficult People, Tough Situations and Be Less Stressed
Link to Website
Ticket Price: $189 One Dial-in One Attendee |Corporate Live $289 One Dial In - Max 10 attendees | Group $449 Multiple locations upto 5 dial in|Recorded $219
Time is Money. There are a variety of direct costs to the organization associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. One that is visible to everyone is the time taken to successfully resolve issues. Time that would be better spent on accomplishing work and achieving goals is instead used to manage disagreements, smooth ruffled feathers, and deal with difficult people.
When CPP Inc commissioned a study on workplace conflict, they found that that an overwhelming majority (85%) of employees at all levels experience conflict to some degree. Furthermore, they found on average, each employee spends 2.1 hours every week – approximately one day a month – dealing with conflict in some way (being involved in a disagreement, managing a conflict between co-workers, etc.)
Why you should attend
Conflict is an inevitable part of life. No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions.
Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals or expectations. Yes, conflict can be destructive! It diverts energy from more im¬portant ac¬tivities and issues; it po¬larizes people and re¬duces co¬op¬eration; and it can produce irresponsi¬ble be¬havior. And conflict can be construc¬tive! It opens up and improves commu¬nication; it strength¬ens working relationships and team¬work; and it leads to better quality decisions and prob¬lem so¬lutions.
The focus of this webinar is how deal with the inevitable conflicts, difficult people and situations that occur in the workplace so that it leads to positive outcomes both for the people involved and the organization. These seven points will be covered:
• Identify the top six causes of conflict and which one produces the most problems
• Understand the iceberg concept of conflict – what’s above and below the water line
• Define five conflict management styles and match each style to different conflict situations
• Decide if you’re a shark or a turtle or a teddy bear or a fox or owl in how you handle conflict.
• Learn how to keep your cool and react in a professional manner in the heat of the moment.
• Learn the language of positive communication to reduce negative emotions, especially anger.
• Recognize the four types of difficult people that drive you crazy and how to deal with them.
Who will Benefit
CEO’s, COO’s, VP of Human Resources, Chief Learning Officer, Directors, Project Managers, Operation Managers and Supervisors, Team Leaders, Human Resources Professionals New Managers.
Marcia Zidle is a board certified executive coach, business management consultant and keynote speaker, who helps entrepreneurial ventures; small to medium size enterprises and professional firms to leverage their leadership and human capital assets.
With 25 years of management, business consulting and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government and nonprofits, she brings an expertise in social and emotional intelligence; executive and team leadership; employee engagement and innovation; personal and organization change management
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