Boston Professional Events List

3 hrs Webinar - Tools for Human Error Reduction: Developing Metrics and KPI's (Key Performance Indicators) to minimize Human error rates

May 08, 2018 - 12:00 PM - 03:00 PM
conference Manager
WCS Consulting Inc.3190 Stirling Rd, Unit K4 ,Hollywood, FL 33021,

ZIP: 33021
Phone: 347 282-5400

Ticket Price: $295 One Dial-in One Attendee | Corporate Live Recorded $395 One Dial In - Max 10 attendees |Group $995 Multiple locations upto 5 dial in | Recorded $345

Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences. To work with these challenges, it is essential to understand human behavior and the psychology of error as well as understand exactly where the weaknesses of the system are so that they can be improved and/or fixed.  This course offers practical approaches and models to address human performance issues in GMP related environments by using a particular methodology to correct, prevent and avoid reoccurrence of these matters.

Why one should attend : 

This training would provide tools that can be implemented and used after this event. These include practical tools. We will discuss human error categories, near root causes and root causes for these events. We will discuss latest trends in human error issues in the industry.

key learning objectives of the Topic 

•    Understand human error: factors and causes.
•    Understand the importance: regulatory and business.
•    Define the process to manage Human Error deviations.
•    Identify Root Causes associated to human error deviations.
•    Learn how to measure human error rates at your site. 
•    Identify what I can do to support human reliability.


Areas Covered


•     Background on Human Error Phenomena
•     Importance of Human Error Prevention/reduction 
•     Training and human error 
•     Facts about human error
•     Human Error as the Root Cause
•     What is Human Error
•     How is Human Error controlled?
•     Common mistakes: Memory failures, Overconfidence, We believe we are above average, Visual Detection, Vigilance Effectiveness.
•     Types of error
•     Human error rates and measurement
•     Trending and tracking 
•     Prediction 
•     CAPA effectiveness


Who will Benefit


•    Training managers and coordinators
•    Operations
•    Manufacturing
•    Plant engineering
•    QA/QC staff
•    Process excellence/improvement professionals
•    Industrial/process engineers
•    Compliance officers
•    Regulatory/legislative affairs professionals
•    General/corporate counsel

Speaker Details

Speaker Profile

DR. Ginette M. Collazo has spent more than 15 years
 in technical training, organizational development and human reliability. She has worked with Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough, Wyeth and Medtronic, many more small and mid-sized drug and device companies. An active researcher in specialized studies related to human reliability, she is the author of numerous publications on these topics.

Dr. Ginette M. Collazo obtained her PhD in Industrial/Organizational Psychology from the Interamerican University of Puerto Rico. Ginette has over 15 years of experience in the pharmaceutical industry with the Technical Training, Organizational Development and Human Reliability fields.

Event Categories
Keywords: Education


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